Policy
Refund Policy
We want every purchase to work as promised. If something does not match the listing, we will make it right — quickly and without unnecessary back and forth.
Eligibility
A refund may be approved within 30 days of purchase when one or more of the following apply:
Product mismatch
The delivered product materially differs from the listing description or screenshots.
Inaccessible file
The download link fails or the file cannot be opened and support is unable to resolve the issue within 48 hours.
Broken functionality
Core features described in the listing do not work as documented after reasonable troubleshooting.
Duplicate charge
You were charged more than once for the same order.
Not covered
The following situations fall outside our refund policy. Our support team will still assist you where possible.
Change of mind
After a successful download or delivery.
Unsupported environment
Incompatibility with software or hardware not listed in requirements.
After 30 days
Requests submitted more than 30 days after purchase.
Modified files
Issues caused by editing, patching, or misusing the downloaded content.
Consumed credentials
Account or key products already activated or redeemed.
Abuse of policy
Repeated refund claims or chargeback patterns.
How to request a refund
You can submit a refund request directly from your dashboard — no need to email first.
- 1
Open your Refunds dashboard
Go to Dashboard → Refunds and click "Request a Refund".
- 2
Select the order
Choose the order you wish to refund and briefly describe the issue.
- 3
Submit the request
Our team reviews the request — we may follow up for clarification or evidence.
- 4
Receive your refund
Approved refunds are returned to the original payment method.
Timelines
Review
2–3 business days
Time to assess your request.
Processing
1–2 business days
To initiate the refund once approved.
Bank credit
5–10 business days
For funds to appear on your statement.
Escalations & disputes
If your refund request is denied and you believe it was incorrectly assessed, you may escalate by replying to your support ticket or emailing support with "Escalation — Refund" in the subject line. We will re-review the case within three business days. Initiating a payment provider chargeback before allowing us to resolve the issue may result in account suspension.