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ZDesk - Customer Support & Help Desk
Full-featured help desk and customer support ticketing system with live chat.
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$99.00
Including all listed features, assets, and product delivery context.
Product type
Web Application
Category
Customer Support
Delivery
Dashboard
Support
Medium
1
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Product overview
Description
ZDesk is a comprehensive customer support platform that brings together ticketing, live chat, knowledge base, and team collaboration tools. Handle customer inquiries via email, live chat, and web forms in a unified inbox. Features automatic ticket assignment, priority levels and SLA tracking, canned response library, internal notes for team collaboration, customer satisfaction surveys, knowledge base article builder, and a reporting dashboard for support performance metrics.
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Decision summary
Key highlights
Web Application product
Customer Support
Medium deployment complexity
Tags
help deskcustomer supportticketinglive chatknowledge baseSLA
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